Terms & Conditions

Your detailing bookings are very important to Aus Auto Detailing. We understand that sometimes schedule adjustments are necessary. As a common courtesy to everyone, we would greatly appreciate a 48-hour (2 days) notice prior to cancellations or rescheduling of appointments. The cancellation/rescheduling policy gives us time to inform our wait list clients of any availability. In this way, another customer may have an opportunity to grab your existing time-slot. The following terms and conditions apply to all appointments.

• We require 48 hours (2 days) notice to cancel or reschedule your booking.
• In the case of booking an appointment within 48 hours and you plan to cancel or reschedule your booking, we require 24-hour (1 day) notice.
• In the case of booking an appointment within 24 hours and you plan to cancel or reschedule your booking, we require 12-hour notice.
• For booking made more than 48 hours: If you like to cancel or reschedule your appointment in less than 48 hours, you will incur a charge of 50% of the service cost.
• For booking made within 48 hours: If you cancel or reschedule your appointment in less than 24 hours, you will incur a charge of 50% of the service cost.
• For booking made within 24 hours:  If you cancel or reschedule your appointment in less than 12 hours, you will incur a charge of 50% of the service cost.
• If you cancel or reschedule on the same day of your booked appointment without any weather disruption, you will incur a charge of 70% of the service cost. 
• If the detailers are already on the site and you decide to cancel or reschedule without any weather disruption or failure to be present at the time and location, you will incur a charge of 80% of the service cost.
• In the case of bad weather condition and you wish to cancel or reschedule your booking without enough notice (failure to provide 48 hours, 24 hours and 12 hours notice), you will not be charged.
• Aus Auto Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
• Aus Auto Detailing reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions and/or equipment failure without penalty to the company.
• Aus Auto Detailing reserves the right to amend these terms and conditions without prior notice.

• Being a mobile service, we come to you expecting to have the following: an ample amount of space to perform our service, permission to be on premises if you are not the owner and a safe location as well as safe conditions to service your vehicle. If we arrive and the previous mentioned conditions are not met we reserve the right to reschedule the service at a later time/date that works for both parties.
• Please have all personal items or valuables removed from the vehicle before our professional detailer arrive as we are not responsible for lost or damaged items. All items found in the vehicle will be placed in a plastic bag and left in the vehicle for your reclaiming. This may include any trash left behind in the vehicle too.
• We will not remove, move, or replace any type of child seat or restraint system. We ask that our customers remove child seats and booster seats before we arrive. Should the child seat be left in the vehicle, we will do our best to clean around the car seat but can’t promise your total satisfaction.
• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.
• We cannot guarantee any firm times when accepting your booking.
• Aus Auto Detailing team will conduct an inspection prior to the detailing. The inspection done are reflected in our official form which you need to sign if you agree with the result and the price.
• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type. We will make every attempt to start or arrive within the time scheduled, however we allow a 30 minutes grace window as each vehicle and customer is different and may require more or less time to fulfill the detailing service.
• We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice.
• Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
• We reserve the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable or unsafe.
• All orders placed require address, contact details, email address, service and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at any time at the sole discretion of Aus Auto Detailing. Aus Auto Detailing reserves the right to refuse service to anyone.
• Aus Auto Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.
• You will always be treated with respect. Aus Auto Detailing will not tolerate any verbal or physical abuse towards any of staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
• Aus Auto Detailing reserves the right to amend these terms and conditions without prior notice.

• Aus Auto Detailing reserves the right to charge each vehicle according to its condition and the type of vehicle.
• Aus Auto Detailing reserves the right to amend any price during the detailing should it differ from the original estimate.
• Prices online include GST that apply to services.
• We accept cash, EFTPOS , debit or credit card (Visa & Mastercard) & our Gift Vouchers. Amex is not accepted. Payment for all services must be paid on completion of work prior to the detailer leaving the job area. For bank transfer, it must be done in advance and proof of transfer must be provided prior to the completion of the job. 
• Invoices and receipts will be rendered by Aus Auto Detailing to the customer via email once the services have been completed.
• Aus Auto Detailing reserves the right to amend these terms and conditions without prior notice.

• Aus Auto Detailing will send you text messages or email to confirm your service request, remind you of your appointment, notify you of your invoice and receipts, and acknowledgement of your cancellation or rescheduling of your appointment.
• Aus Auto Detailing may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner.
• When your service request is matched to a provider, your name, phone number, service address and vehicle information will be shared with that service provider.
• Aus Auto Detailing reserves the right to amend these terms and conditions without prior notice.

• Gift Vouchers are valid for a period of 12 months from date of purchase, and bookings must be made within this period. Upon expiry of a Gift Voucher any unused value is forfeited.
• If the gift voucher has  limited days (5-10 days) left prior to its expiration and you decide to make a booking but our available schedule is after the voucher's expiry date, an extension of 30 days will be granted.
• If authorized 30 days extension is given by Aus Auto Detailing, you will receive an extension confirmation via email and SMS. It must be presented as a proof that you have a valid extension on the day of the service. 
• Vouchers are not redeemable for cash and cannot be used to purchase other gift vouchers. Cannot be exchanged.
• Vouchers can be refunded only within 14 days from the date of purchase. The refund will be electronically transferred to your account.
• Gift Vouchers packages can only be used once per vehicle per service. But if the gift voucher is not a package one such as certain amounts, can be used for multiple vehicles.
• Gift Vouchers cannot be combined or redeemed with additional promotions.
• Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift vouchers.
• Additional charges of $65 apply if your car has excessive dirt, mud, stain, grease, sand, dog hair, tree sap and red soil.
• Bronze Package is for a minimum of 2 cars upon booking. If you purchase our Bronze Gift Voucher, the price is double because of the required number of cars per booking. You can use the voucher in the following (A) voucher can be used for 2 cars in the same booking schedule and same address. (B) If you only booked for 1 car, the voucher is non-refundable and cannot be exchanged for cash in part as it is valid for a single transaction only. 
• Aus Auto Detailing retains the right to reject any voucher that has been tampered with or found in any way unacceptable.
• We are not responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.
• Aus Auto Detailing reserves the right to amend these terms and conditions without prior notice.
• Once we arrive on the booking day, please show us the voucher for verification.
• Once you used your voucher, the one received by email, we will give you a form to sign and return to Aus Auto Detailing. For the voucher received by post, you have to return the signed tear-off part to Aus Auto Detailing.
• When buying voucher online, you must fill in your information correctly.
• If you purchase the gift voucher and choose to deliver it by post, you will receive it within 5 working days. 

• If there is probable and clear cause that the service detailer did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge.
• Any claims must be filed within 48 hours of the completion of the service by phone or email. Pictures of the area must be emailed to info@ausautodetailing.com.au within 24 hours of the claim being made.
• Aus Auto Detailing reserves the right to amend these terms and conditions without prior notice.

• It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don’t work or become loose and cracked without the owner’s knowledge, therefore should Aus Auto Detailing representative find any items that are not working properly, worn, scratched, cracked, faded, or broken, we will bring it to your attention, therefore you agree not to hold Aus Auto Detailing responsible for any pre-existing damages to your vehicle.
• Dirt can hide swirl marks, scratches, dents, paint chips, fine lines and marks, should Aus Auto Detailing representative find any exterior imperfections, we will make you aware, however Aus Auto Detailing will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. Aus Auto Detailing will not be held responsible should we find pre-existing paint imperfection during our normal course of detailing that you were not aware of.
• Aus Auto Detailing reserves the right to amend these terms and conditions without prior notice.