At Aus Auto Detailing in Sydney, we want to make our deposit policy as clear and straightforward as possible to ensure a smooth booking experience for our valued customers. Please take a moment to review the following important details:

  1. Why we have a deposit policy
    To secure your detailing service appointments and streamline our scheduling process, we require all customers, both new and existing, to make a deposit.
  1. Deposit Requirement 
    • A deposit is required for all appointments.
    • The deposit amount is set at 50% of the estimated total cost of your selected service.
    • Your appointment will be scheduled and a confirmation message will be sent to you upon the receipt of a deposit. The performance of work on a vehicle is not guaranteed without a deposit, and your appointment will not be scheduled until a deposit is received.
  1. Deposit Payment
    You can pay deposits by either credit card or bank transfer after getting an email with an invoice for payment.

  2. Deposit Refund
    Your deposit will be fully refunded if you cancel your appointment with us within 48 hours of the scheduled time.
  1. Less than 48 hours and Same-Day Cancellations
    Please be aware that we do not accept or provide refunds for less than 48 hours and same-day cancellations, except in specific cases where exceptions apply.
  1. Exceptions to Less than 48 hours and Same-Day Cancellation Policy
    While less than 48 hours and same-day cancellations are typically non-refundable, we do understand that unforeseen circumstances can arise. In such cases, less than 48 hours and same-day cancellations may be accepted and the fee waived if:
    • The owner of Aus Auto Detailing approves the exception.
    • The cancellation is due to bad weather conditions, equipment failure, or staffing issues.
  1. Case-by-Case Evaluation
    All exceptions to the less than 48 hours and same-day cancellation policy are evaluated on a case-by-case basis and are at the discretion of the owner.
  1. Why We Implemented This Policy
    To better serve our customers and manage the high demand for our services, we have introduced this deposit policy. It helps us ensure an efficient scheduling system and minimise the impact of cancellations and no-shows.
  1. Value of Your Time
    At Aus Auto Mobile Detailing, we highly value your time and aim to provide you with the best possible service. We kindly ask all our clients to carefully read and understand the guidelines outlined above.
  1. Data Security
    Rest assured, we do not store your credit card information on file for your security and peace of mind. All payments are securely processed online.

Thank you for choosing Aus Auto Detailing. We appreciate your business and look forward to serving you with top-notch automotive detailing services. If you have any questions or need further clarification, please don't hesitate to contact us.