Privacy Policy

Aus Auto Detailing Pty Ltd ("Aus Auto Detailing", "we", "our", "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:

• Visit our website;
• Submit an enquiry;
• Request a quotation;
• Make a booking;
• Purchase a gift voucher;
• Use our services; or
• Otherwise interact with us.

By using our website or services, you acknowledge that your personal information may be collected, used and disclosed in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Personal Information

• Full name;
• Residential or business address;
• Service address;
• Email address;
• Telephone or mobile number;
• Business name (where applicable);
• Payment and transaction information;
• Communications and correspondence with us.

Vehicle Information

We may collect information relating to vehicles booked for our services, including:

• Vehicle make and model;
• Vehicle registration details (where required);
• Vehicle condition;
• Service history with us;
• Photographs of the vehicle;
• Details of requested services.
• Booking Information
• We may collect:
• Booking dates and times;
• Service locations;
• Quotation and invoice information;
• Deposit and payment records;
• Cancellation and rescheduling records.

Website Information

When you visit our website, we may automatically collect certain information including:

• IP address;
• Browser type;
• Device information;
• Pages visited;
• Website usage data;
• Cookies and similar technologies.

2. How We Collect Information

We may collect personal information when you:

• Submit an enquiry through our website;
• Request a quotation;
• Make a booking;
• Purchase or redeem a gift voucher;
• Contact us by phone, email, SMS or social media;
• Participate in surveys;
• Provide information during a service appointment;
• Interact with our website.

We may also collect information from third parties where reasonably necessary to provide our services.

3. Vehicle Photographs

Aus Auto Detailing may take photographs of vehicles before, during and after services.

• Photographs may be used for:
• Vehicle condition reporting;
• Quality assurance;
• Staff training;
• Insurance purposes;
• Service records;
• Dispute resolution;
• Compliance and operational purposes.

Photographs used for marketing or promotional purposes will only be used where permitted by law or where appropriate consent has been obtained.

4. How We Use Personal Information

We may use personal information to:

• Provide quotations and services;
• Process bookings and appointments;
• Communicate with customers;
• Send appointment reminders;
• Manage cancellations and rescheduling requests;
• Process deposits and payments;
• Issue invoices and receipts;
• Redeem gift vouchers;
• Respond to enquiries;
• Improve our services;
• Resolve disputes;
• Prevent fraud or misuse;
• Comply with legal obligations.

5. Communications

We may communicate with customers via:

• Telephone;
• SMS;
• Email; and
• Other reasonable communication channels.

Communications may include:

• Booking confirmations;
• Appointment reminders;
• Quotations;
• Service updates;
• Invoices and receipts;
• Cancellation and rescheduling notifications;
• Customer support communications.

Customers are responsible for ensuring their contact details remain accurate and up to date.

6. Marketing Communications

Where customers have consented to receive marketing communications, we may send:

• Service updates;
• Business news and announcements.

Customers may opt out of marketing communications at any time by:

• Using the unsubscribe link provided; or
• Contacting us directly.

Operational and service-related communications may still be sent where necessary to provide services.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide services.

Recipients may include:

Employees and Contractors

Personal information may be shared with:

• Employees;
• Contractors;
• Subcontractors; and
• Service technicians

engaged by Aus Auto Detailing to provide requested services.

Service Providers

We may disclose information to:

• Payment processing providers;
• Website hosting providers;
• IT support providers;
• Accounting and bookkeeping providers;
• Email and SMS communication providers;
• Professional advisers.

Legal Requirements

We may disclose personal information where required or authorised by law, including:

• Court orders;
• Government agencies;
• Regulatory authorities;
• Law enforcement agencies.

We do not sell personal information to third parties.

8. Payment Information

Payments may be processed through third-party payment providers.

Aus Auto Detailing does not store complete credit card details on its own systems unless required and permitted by applicable law.

Payment information is handled in accordance with the security requirements of our payment service providers.

9. Security of Information

We take reasonable steps to protect personal information from:

• Misuse;
• Interference;
• Loss;
• Unauthorised access;
• Unauthorised disclosure; and
• Unauthorised modification.

Security measures may include:

• Secure systems and networks;
• Password-protected systems;
• Restricted access controls;
• Secure payment processing systems;
• Staff training and procedures.

While we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality;
• Analyse website traffic;
• Enhance user experience;
• Support marketing and advertising activities.

Users may disable cookies through their browser settings, although some website functionality may be affected.

11. Access and Correction

Customers may request access to personal information we hold about them.

Customers may also request correction of inaccurate, incomplete or outdated personal information.

Requests should be made using the contact details provided below.

We may require reasonable verification of identity before providing access.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide services;
• Maintain business records;
• Meet legal obligations;
• Resolve disputes;
• Enforce agreements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

13. Privacy Complaints

If you believe we have breached your privacy rights or mishandled your personal information, please contact us first so that we can investigate the matter.

We will make reasonable efforts to respond and resolve complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies.

15. Changes to This Privacy Policy

Aus Auto Detailing may update this Privacy Policy from time to time.

Any updated version will be published on our website and will take effect from the date of publication.

Customers are encouraged to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or wish to access, update or correct your personal information, please contact:

Aus Auto Detailing Pty Ltd
Phone: 1300 979 773
Mobile: 0411 199 854
Email: info@ausautodetailing.com.au
Website: www.ausautodetailing.com.au

 

Last Updated: June 2026