Cancellation / Rescheduling

Your detailing bookings are very important to Aus Auto Detailing. We understand that sometimes schedule adjustments are necessary. As a common courtesy to everyone, we would greatly appreciate a 48-hour (2 days) notice prior to cancellations or rescheduling of appointments. The cancellation/rescheduling policy gives us time to inform our wait list clients of any availability. In this way, another customer may have an opportunity to grab your existing time-slot. The following terms and conditions apply to all appointments.

• We require 48 hours (2 days) notice to cancel or reschedule your booking.
• In the case of booking an appointment within 48 hours and you plan to cancel or reschedule your booking, we require 24-hour (1 day) notice.
• In the case of booking an appointment within 24 hours and you plan to cancel or reschedule your booking, we require 12-hour notice.
• For booking made more than 48 hours: If you like to cancel or reschedule your appointment in less than 48 hours, you will incur a charge of 50% of the service cost.
• For booking made within 48 hours: If you cancel or reschedule your appointment in less than 24 hours, you will incur a charge of 50% of the service cost.
• For booking made within 24 hours:  If you cancel or reschedule your appointment in less than 12 hours, you will incur a charge of 50% of the service cost.
• If you cancel or reschedule on the same day of your booked appointment without any weather disruption, you will incur a charge of 70% of the service cost. 
• If the detailers are already on the site and you decide to cancel or reschedule without any weather disruption or failure to be present at the time and location, you will incur a charge of 90% of the service cost.
• In the case of bad weather condition and you wish to cancel or reschedule your booking without enough notice (failure to provide 48 hours, 24 hours and 12 hours notice), you will not be charged.
• Aus Auto Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
• Aus Auto Detailing reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions and/or equipment failure without penalty to the company.
• Aus Auto Detailing reserves the right to amend these terms and conditions without prior notice.