Being a mobile service, we come to you expecting to have the following: an ample amount of space to perform our service, permission to be on premises if you are not the owner and a safe location as well as safe conditions to service your vehicle. If we arrive and the previous mentioned conditions are not met we reserve the right to reschedule the service at a later time/date that works for both parties.
Please have all personal items or valuables removed from the vehicle before our professional detailer arrive as we are not responsible for lost or damaged items. All items found in the vehicle will be placed in a plastic bag and left in the vehicle for your reclaiming. This may include any trash left behind in the vehicle too.
We will not remove, move, or replace any type of child seat or restraint system. We ask that our customers remove child seats and booster seats before we arrive. Should the child seat be left in the vehicle, we will do our best to clean around the car seat but can’t promise your total satisfaction.
All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.
We cannot guarantee any firm times when accepting your booking.
Aus Auto Detailing & Car Wash team will conduct an inspection prior to the detailing. The inspection done are reflected in our official form which you need to sign if you agree with the result and the price.
Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type. We will make every attempt to start or arrive within the time scheduled, however we allow a 30 minutes grace window as each vehicle and customer is different and may require more or less time to fulfill the detailing service.
We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice.
Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.
We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
We reserve the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable or unsafe.
All orders placed require address, contact details, email address, service and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at any time at the sole discretion of Aus Auto Detailing & Car Wash. Aus Auto Detailing & Car Wash reserves the right to refuse service to anyone.
Aus Auto Detailing & Car Wash reserves the right to refuse or deny customer demands above and beyond the booked detailing.
You will always be treated with respect. Aus Auto Detailing & Car Wash will not tolerate any verbal or physical abuse towards any of staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
Aus Auto Detailing & Car Washreserves the right to amend these terms and conditions without prior notice.